PRIVACY POLICY
Heffron Health & Wellness LLC | Luna Eclipsed Psychiatry
Effective Date: October 1, 2026
This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit or interact with this website. This Privacy Policy applies to information collected through this website and does not replace the Notice of Privacy Practices governing protected health information (“PHI”) subject to HIPAA or other applicable healthcare privacy laws. For information about how protected health information may be used and disclosed and your rights regarding that information, please review our Notice of Privacy Practices.
INFORMATION WE COLLECT
We may collect information that you voluntarily provide when you interact with this website, including when you submit a contact form, request information, request an appointment, or otherwise communicate with the practice.
Information You Provide: This may include your name, telephone number, email address, preferred method of contact, appointment-related information, and other information you choose to provide.
Health Information: Information you submit that relates to your health, healthcare, or treatment may constitute protected health information (“PHI”) when applicable. PHI is handled in accordance with applicable privacy and security requirements and our Notice of Privacy Practices.
Please do not use general website forms, standard email, or social media to submit urgent concerns or detailed sensitive health information unless the practice has specifically designated the communication method for that purpose.
Automatically Collected Information: When you visit this website, certain technical information may be collected automatically by the website platform or service providers, such as your IP address, browser type, device information, operating system, pages visited, referring website, and general usage information.
Cookies and Similar Technologies: This website may use cookies and similar technologies that help the website function, remember preferences, understand website performance, and improve the user experience. Some features or third-party services may also use cookies or similar technologies according to their own privacy practices.
HOW WE USE YOUR INFORMATION
We may use information collected through this website for purposes including:
Responding to You: To respond to questions, inquiries, appointment requests, or other communications you initiate.
Providing and Coordinating Services: To facilitate scheduling, intake, communication, and other administrative activities related to services you request.
Operating the Website: To maintain, troubleshoot, secure, and improve the functionality and performance of this website.
Practice Operations: To support legitimate administrative, operational, compliance, and business functions of the practice.
Safety and Security: To help protect the website, practice, patients, users, and others from fraud, misuse, security threats, or other harmful activity.
Legal and Regulatory Requirements: To comply with applicable laws, regulations, court orders, governmental requests, professional obligations, or other legal requirements.
We do not use information submitted through this website to make automated clinical decisions about your diagnosis or treatment.
Protected health information, when applicable, is used and disclosed in accordance with our Notice of Privacy Practices and applicable healthcare privacy laws.
HOW WE MAY SHARE INFORMATION
We may share information collected through this website only as appropriate for operating the practice, providing requested services, protecting our rights and systems, or complying with applicable law.
Service Providers: We may share information with vendors and service providers that perform functions on our behalf, such as website hosting, scheduling, communications, information technology, security, payment processing, or other business services. When protected health information is involved, we use appropriate safeguards and agreements as required by applicable law.
Healthcare Providers and Services: When appropriate and permitted by law, information may be shared with healthcare professionals, pharmacies, laboratories, healthcare facilities, health plans, or others involved in providing or coordinating your care.
Legal and Regulatory Requirements: We may disclose information when required or permitted by applicable law, regulation, court order, legal process, licensing requirements, or governmental authority.
Safety and Protection: Information may be disclosed when permitted by law to protect the rights, safety, or security of the practice, our patients, website users, or others.
Business Changes: If the practice undergoes a merger, acquisition, restructuring, or transfer of assets, information may be transferred as permitted by applicable law and subject to applicable privacy protections.
Sale of Personal Information: We do not sell personal information or protected health information for monetary consideration. Protected health information will not be sold except pursuant to a valid authorization when required by law.
Information that constitutes protected health information remains subject to our Notice of Privacy Practices and applicable healthcare privacy requirements regardless of this Privacy Policy.
THIRD-PARTY SERVICES, LINKS & ANALYTICS
This website may contain links to or integrate with third-party websites, applications, platforms, or services. These services may have their own privacy practices, terms, and security policies. Heffron Health & Wellness LLC is not responsible for the privacy practices or content of third-party websites or services that are not controlled by the practice.
Scheduling and Patient Services: This website may provide links to third-party platforms used for appointment scheduling, patient portals, telehealth, forms, payment processing, or other practice-related services. Information submitted directly through those platforms is subject to the privacy and security practices applicable to that service and, when applicable, healthcare privacy laws and agreements.
External Links: Links to external websites are provided for convenience or informational purposes. A link does not necessarily constitute an endorsement of the content, services, privacy practices, or policies of the external website.
Website Analytics: We may use website analytics or performance tools to understand how visitors use the website and to improve its functionality. These tools may collect technical or usage information such as device type, browser information, pages viewed, approximate geographic information, or referral source.
Advertising and Tracking Technologies: We do not intentionally use tracking technologies to collect protected health information for targeted advertising. Any advertising, analytics, pixels, cookies, or similar technologies used on healthcare-related webpages will be evaluated and configured in accordance with applicable privacy requirements.
DATA SECURITY & RETENTION
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. However, no website, electronic communication, or method of data transmission can be guaranteed to be completely secure.
Electronic Communications: Standard email, text messaging, website forms, and social media may not provide the same privacy or security protections as communication through a designated secure patient portal or other approved secure method. Please do not use unsecured communication methods to send urgent concerns or detailed sensitive health information unless specifically instructed by the practice.
Protected Health Information: When information constitutes protected health information (“PHI”), it is maintained, used, disclosed, and safeguarded in accordance with applicable healthcare privacy and security requirements and our Notice of Privacy Practices.
Data Retention: We retain information for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, regulatory, professional, contractual, record-retention, and operational requirements. Retention periods may vary depending on the type of information involved.
Security Incidents: If we become aware of a breach or security incident involving information for which notification is legally required, affected individuals and appropriate authorities will be notified as required by applicable law.
YOUR PRIVACY CHOICES & RIGHTS
Depending on the type of information involved and applicable law, you may have certain choices or rights regarding your personal information.
Communications: You may ask us to update your contact preferences or stop sending non-essential communications. This does not prevent the practice from sending communications that are necessary for treatment, payment, healthcare operations, safety, legal compliance, or other purposes permitted by law.
Cookies and Browser Settings: You may be able to control certain cookies or similar technologies through your browser settings or available website privacy controls. Disabling certain technologies may affect how some website features function.
Updating Your Information: You may contact the practice if you believe personal information you provided through the website is inaccurate or needs to be updated.
Protected Health Information: Rights concerning protected health information are governed by applicable healthcare privacy laws and are described more fully in our Notice of Privacy Practices. These may include rights to access certain records, request amendments, request restrictions or confidential communications, and receive an accounting of certain disclosures, as applicable.
Privacy Requests: Questions or requests concerning website privacy may be directed to the practice using the contact information provided below. Requests involving protected health information will be handled according to the Notice of Privacy Practices and applicable law.
CHILDREN’S PRIVACY
This practice provides healthcare services to children and adolescents when clinically appropriate. However, this website is not intended for independent use by children to submit personal or health information without the involvement of a parent, legal guardian, or other legally authorized representative when such involvement or authorization is required by law.
The privacy rights of minors and the authority of parents, guardians, or other personal representatives to access or control health information may vary depending on the circumstances and applicable federal and Arizona law. Protected health information concerning minors will be handled in accordance with applicable law and our Notice of Privacy Practices.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or applicable legal requirements. The current version will be posted on this website with its effective or updated date.
CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or the privacy of information collected through this website, please contact:
Privacy Officer
Heffron Health & Wellness LLC
Luna Eclipsed Psychiatry
Email: kheffron@heffronhealthwellness.com
Phone:623-343-2970
Mailing Address: 6751 N. Sunset Blvd Ste. 320 Glendale, Az 85305
For questions or requests involving protected health information, please also review our Notice of Privacy Practices.
Effective Date: October 1, 2026